Like A Team

A Christian Resource for Leadership and Teamwork Development

Jethro Ministry Ebook

How Do You Diagnose Conflict In Your Organization?

Many teams do not have the ability to resolve problems among their members.  How can a group diagnose conflict within their organization?

The first step in resolving a workplace conflict is to determine whether it is of the hot or cool variety. The simple checklist below yields a quick and accurate diagnosis of conflict. Check whether statement A or B better describes the conflict scenario being diagnosed:

1. The conflict seems to center more on:

___A. How people feel about each other (relationships)

___ B. Differing points of view about an issue (opinion or philosophy)

2. The conflict has generated more:

___ A. Emotion (feelings)

___ B. Ideas (facts and information).

3. The conflict centers on:

___ A. Past interactions between people

___ B. Concerns about future policy and precedent

4. The conflict was triggered by:

___ A. What someone did or said

___ B. What someone failed to do (or should have done)

5. The conflict has generated more:

___ A. Argument

___ B. Discussion

6. The conflict is best described as:

___ A. A struggle to dominate

___ B. A struggle to be right

7. Which action will do the most good:

___ A. Let people cool off

___ B. Give people more information

8. Which action will do the most good:

___ A. Someone will probably have to get more power or influence

___ B. More information and analysis will be needed

9. When this conflict is resolved, people will probably feel:

___ A. Either victorious or defeated

___ B. Better informed and aware

10. As the result of the conflict, people will probably:

___ A. Feel victorious or defeated.

___ B. Understand one another better

Total up the number of “A” and “B” responses you checked. The more “A” responses you checked, the hotter the conflict; the more “B” responses, the cooler the conflict.

Phil Van Auken

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