Like A Team

A Christian Resource for Teamwork Development

Like A Team - A Christian Resource for Teamwork Development

Conflict Resolution Step by Step

Conflict in the work place or volunteer organization can be caused by different ideas, personalities, communication, and varied values or interests. There is no certain way to prevent conflict when people are brought together; however, there are ways to deal with it. Conflict can be dealt with if it should happen. Here are some tips in dealing with conflict.

1. First, identify the problem at hand. Make sure every person involved knows exactly what has caused the issue. The first step is for everyone to agree that there is a problem.

2. Allow the people involved to clarify their perspectives. Each opinion should be heard. Make sure this is accomplished in a respectful manner.

3. Identify the end result that each wants. In doing this you may discover that the views are not much different from one another. This plays a big part in coming to some kind of compromise.

4. Figure out what can realistically be done to achieve each individual’s goals.  Make sure each person feels his or her idea is important.  Try to implement these ideas.  If the attempt fails, what’s the worst that can happen?

5. Find an area of compromise. Is there some part of the issue on which everyone agrees? If not, try to identify long-term goals that mean something to everyone, and work from there.

Dale Roach

 

Category: Uncategorized
  • Louise Cahill says:

    Great job Dale. Conflict usually arises I find when someone feels frustrated by being undervalued, overlooked or sidelined. Depending on the environment it’s a great idea to take the person away from the source of the conflict. If its with a colleague get them away from the person into a neutral place. Let them sound off. Watch your body language. No arms folded or hands on hips. This makes people lock down, cagey and you may as well not other. Turn your body to face that person and tell them for 5 minutes they have the floor and can sound off. Get it all out. However much you feel tempted to butt in don’t. Let them talk it out. At the end of the 5 minutes (you can warn them before the times up if you want so they can wrap up) make a gesture with your hand that you wish to speak. This honors them, subtly supposes your position of authority over them and allows you to address the issues. Do NOT as the senior person discuss personal issues about anyone referred to during the 5 minute period. Use language such as “may I make a suggestion…” when putting forward ideas so you’re not saying my way or the highway. Set a period for review if proposals have been made. Serious issues should be discussed with the other person and disciplinary procedures followed if breached. The last thing you want is to feel undermined but you also want to be respected. You reap what you sow and therefore should always be sending clear signals about being honourable in your dealings whether it’s personal or business. If you struggle with this then spend some time with God. He always points out the areas you need improvement on and then work. Through them. We all make mistakes, no ones is perfect and God makes people, not robots.

    • Dale Roach says:

      Louise, it is obvious from your response and comments that you have had experience in dealing with conflict. I appreciate you sharing some great guidelines on how to handle a situation like this. I believe your comment on “being honorable” is solid advice that anyone dealing with conflict should practice. Thanks for the time you took to respond to this article. GREAT ADVICE!

Share your thoughts!