Communicating our expectations clearly to those we lead is an essential part of leadership. If we can avoid the most common mistakes of communicating expectations it will increase the speed of the vision. From the book “How Did That Happen” here are the 7 most common mistakes people make when communicating expectations:
- Barking out “marching orders” without making your directions clear enough that people fully understand and accept them.
- Assuming people need only one explanation in order to understand what you expect them to deliver.
- Failing to form an expectation clearly yourself before communicating it to others.
- Excluding any explanation about “why” you want something done within a specific time frame.
- Asking people to do something, but not clearly explaining when you need it done.
- Failing to describe the resources available to help people do what you want them to do.
- Issuing such specific instructions about what to do and how to do it, that people hesitate to “own it” themselves and think out of the box to ensure the result.
Quotes on Communication
“You never know when a moment and a few sincere words can have an impact on a life” ~ Zig Ziglar
“Who you are is speaking so loudly that I can’t hear what you’re saying” ~ Ralph Waldo Emerson
“The way we communicate with others and with ourselves ultimately determines the quality of our lives” ~ Anthony Robbins
“The difference between the right word and the almost right word is the difference between lightning and a lightning bug” ~ Mark Twain
“Be sincere; be brief; be seated” ~ Franklin D. Roosevelt
“Wise men talk because they have something to say; fools, because they have to say something” ~ Plato
“If you don’t have something nice to say, don’t say anything at all” ~ Thumper from Bambi
“Don’t be embarrassed by your failures. Learn from them and start again” ~ Sir Richard Branson
“You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you” ~ Dale Carnegie
“I speak to everyone in the same way, whether he is the garbage man or the president of the university” ~ Albert Einstein