Conflict in the workplace or volunteer organization can be caused by different ideas, personalities, communication, and varied values or interests.
There is no certain way to prevent conflict when people are brought together. However, there are ways to deal with it.
Conflict can be dealt with if it should ever happen. Here are five steps in dealing with conflict resolution.
Conflict Resolution 1
First, identify the problem at hand. Make sure every person involved knows exactly what has caused the issue. The first step is for everyone to agree that there is a problem.
Conflict Resolution 2
Allow the people involved to clarify their perspectives. Each opinion should be heard. Make sure this is accomplished in a respectful manner.
Conflict Resolution 3
Identify the end result that each wants. In doing this, you may discover that the views are not much different from one another. This plays a big part in coming to some kind of compromise.
Conflict Resolution 4
Figure out what can realistically be done to achieve each individual’s goals. Make sure each person feels his or her idea is important. Try to implement these ideas. If the attempt fails, what’s the worst that can happen?
Conflict Resolution 5
Find an area of compromise. Is there some part of the issue on which everyone agrees? If not, try to identify long-term goals that mean something to everyone, and work from there.
Conflict will happen. Ronald Reagan once said, “Peace is not the absence of conflict, it is the ability to handle conflict by peaceful means.”
One of the best quotes in dealing with conflict can be found in the words of the Reverend Billy Graham, “Embracing conflict can be a joy when we know that irritation and frustration can lead to growth and the re-engergizing of ourselves and others. Hot heads and cold hearts never solved anything.”
Conflict can produce positive results if handled in a productive way.